Frequently Asked Questions

Below are some frequently asked questions (FAQ) that may assist in your purchase of broadband services. If your question does not appear below, please contact us.

• What broadband services does GoBroadband provide?

GoBroadband is the industry leader in broadband services and has relationships with all of the major broadband service providers for both business and residential connection needs.

Broadband services include:

• Internet broadband
• Phone broadband
• Wireless broadband
• DSL broadband
• Satellite broadband
• Cable broadband
• VOIP broadband (Voice Over IP)

See our list of broadband services for greater detail.

• What are the advantages of using GoBroadband over contacting my local broadband ISP directly?

GoBroadband eliminates the need to contact many broadband ISP companies to find the best deal. GoBroadband will compare all broadband service providers in your area so you can decide which company is the best-suited for your broadband connection needs.

• Are GoBroadband's prices different from the direct broadband service providers', such as Comcast, AT&T, and others?

No! GoBroadband is an efficient resource for finding the best broadband service provider in your area. GoBroadband does not charge extra for this service. You only pay the rate that the broadband service provider is charging. Additionally, GoBroadband offers incentives, promotions, free music downloads, and rebates as part of new subscriber service.

• Which broadband service providers does GoBroadband represent?

GoBroadband has relationships with many of the major carriers in most large cities. The more popular broadband service provider companies include:

For a complete list of our broadband service providers, please visit our provider section.

• How do I qualify for your broadband services' rebate?

GoBroadband offers rebates, incentives, and special discounts to broadband subscribers. To check qualification, please see the details about our broadband promotions.

• How long does it take for my broadband connection to begin?

That depends on the broadband service provider in your area. Most broadband connections can be established within 14 days, with some companies offering faster turnaround time.

• Do you offer broadband for business applications?

Yes. Our broadband service providers offer both business and residential connection packages, with varying speeds and prices.

• What is the broadband speed I can expect?

That depends on your neighborhood and distance from the broadband service provider's central office. Many broadband customers report exceptional and reliable connection speeds.

• Are your broadband rates guaranteed?

Yes. The broadband service providers with whom we work offer the lowest prices in your area. With our additional incentives, the benefits cannot be matched anywhere else!

• Who will be billing me for broadband service?

The broadband service provider will bill you directly after you have completed the sign-up process. All billing inquiries should be directed to the broadband service provider.

• Once broadband service has begun, if I have questions who do I contact?

You can your broadband service provider. Some issues are better served by directly contacting your broadband service provider; however, GoBroadband is always available to assist.

• Is "no contract broadband" available?

Yes, however that depends on your broadband service provider. Most of them have annual contracts to sign but, occasionally some broadband service providers offer no contract broadband specials to give customers a trial.

• If there is a contract for broadband, what is the length of time?

Normally, broadband service providers have a contract length of one year, with annual renewal requirements. From time to time, special promotions and offers may deviate from this standard.

• What are the penalties for early contract termination?

Broadband service providers can charge from $200 and up for terminating a contract early. Again, the actual termination fee depends on the broadband service provider's policy.

• How do I sign up for broadband service?

It's a fast and simple perfect 10! Just fill out our 10-second broadband qualification form. For residential broadband customers, our website will display the available broadband service providers in your area. For business broadband customers, a professional broadband specialist will contact you within 10 minutes after application submission.

• How do I check the status of my broadband service order?

Once your order has been placed, the broadband service provider will contact you directly. If you are experiencing unusual delays or need more information, GoBroadband offers service order support for all broadband customers. Please contact us with your questions.

• What methods of payment do you accept for broadband service?

GoBroadband transfers your financial data via SSL (Secure Socket Layer) methods to the provider. Many broadband service providers accept most major credit cards or will bill your cable or phone bill directly.

• How can I learn more about GoBroadband?

GoBroadband invites you to visit our About Us section to learn more about the management behind our company. Please feel free to contact us if you need additional information.

• How do I contact GoBroadband directly?